IT Service Desk Tier II Specialist (Remote/On-Site)

The Tatitlek Corporation; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Tatitlek Corporation seeks a capable Tier 2 Service Desk professional to handle medium to complex IT incidents and service requests. You will work with end users remotely or on-site until resolution, and assist with Tier 1 duties as needed.

Strong knowledge of networking, email systems, remote desktop tools, and Windows software is required, with at least two years of relevant experience and a CompTIA Network+ or A+ certification. pre-employment drug screening applies.

Qualifications

• 2+ years resolving software/hardware incidents and requests.
• Experience analyzing, troubleshooting, researching, tracking, and escalating tickets in Remedy.
• Experience with PCs, laptops, tablets, peripherals, and Windows OS.

Responsibilities

• Analyze incidents, diagnose, troubleshoot, and resolve mid-to-complex IT issues.
• Ask questions, research, and rectify problems; escalate major items to Tier 3 as needed.
• Collaborate with end users remotely or on location until resolution.

Skills

Networking basics

Email systems

Remote desktop

Desktop applications

IT troubleshooting

Written and verbal communication

Education

CompTIA Network+ or A+ certification

Tools

Remedy ticketing system

Job description

The Tatitlek Corporation seeks a capable Tier 2 Service Desk professional to handle medium to complex IT incidents and service requests. You will work with end users remotely or on-site until resolution, and assist with Tier 1 duties as needed.

Strong knowledge of networking, email systems, remote desktop tools, and Windows software is required, with at least two years of relevant experience and a CompTIA Network+ or A+ certification. pre-employment drug screening applies.