Senior IT Help Desk Specialist

775 Chickasaw Strategic Pointe, LLC; Rockville (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Family Planning/Fertility Assistance

STD/LTD/Basic Life/AD&D

Legal-Aid Program

Employee Assistance Program (EAP)

Paid Time Off (PTO) – Federal Holidays

Training and Development Opportunities

Job summary

Chickasaw Nation Industries, Inc. seeks a User Support Specialist III to provide IT services support for the IHS and remote locations. You will be part of a team delivering first-response assistance for desktop and peripheral issues.

The role requires strong problem-solving, customer service excellence, and the ability to log tickets clearly in ticketing systems. Onsite work five days a week is expected.

Qualifications

• Associates degree in Information Technology or a related field of study, and five (5) years’ of relevant experience in an IT help desk support environment as specified below; or equivalent combination of education / training / experience.
• Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred.

Responsibilities

• Serves as the initial point of contact for call center support for agency programs.
• Provides computer users with problem-solving support via phone and email.
• Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.
• Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers.
• Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.

Skills

IT Help Desk

Ticketing Systems

Customer Service

Troubleshooting

Communication

Education

Associate IT degree

Five years help desk exp

Tools

Ticketing Software

Job description

Chickasaw Nation Industries, Inc. seeks a User Support Specialist III to provide IT services support for the IHS and remote locations. You will be part of a team delivering first-response assistance for desktop and peripheral issues.

The role requires strong problem-solving, customer service excellence, and the ability to log tickets clearly in ticketing systems. Onsite work five days a week is expected.