Tier II Helpdesk Technician — 24/7 On-Call Support

ENS Solutions, LLC; Washington; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free Platinum-Level Medical/Dental/VIS

401k Contribution from Day 1

PTO + 11 Paid Federal Holidays

Long & Short Term Disability Insurance

Group Term Life Insurance

Tuition, Certification & Professional

Workers’ Compensation

Relocation Assistance

Job summary

ENS Solutions, LLC is a trusted IT consulting firm supporting the DoD and IC. This role provides network monitoring, incident management, and hands-on IT support across hardware, software, and network environments.

You will diagnose, resolve, and communicate solutions while adhering to ITIL practices and security requirements. Candidates should have a HS/GED with 2+ years in IT, a DoD 8570.01-M IAT II certification, and TS/SCI clearance with CI Polygraph eligibility.

Qualifications

• HS/GED and 2+ years of IT support experience.
• DoD 8570.01-M at IAT Level II required.
• TS/SCI clearance with ability to obtain CI Polygraph.
• Experience with Remedy, SCSM, ServiceNow ticketing systems.

Responsibilities

• Provide 24/7 on-call IT support for customer core hours, including weekends and holidays.
• Respond to queries, run diagnostics, isolate problems and implement solutions.
• Install and upgrade operating systems and software packages.
• Monitor systems, manage incident handling and problem management per ITIL.
• Walk customers through problem-solving and follow up to ensure resolution.
• Maintain records and tracking databases; alert management to patterns.

Skills

Customer service

Strong communication

Problem solving

Team player

Independent worker

Education

HS/GED

DoD 8570.01-M IAT II

Tools

Remedy

SCSM

ServiceNow

Job description

ENS Solutions, LLC is a trusted IT consulting firm supporting the DoD and IC. This role provides network monitoring, incident management, and hands-on IT support across hardware, software, and network environments.

You will diagnose, resolve, and communicate solutions while adhering to ITIL practices and security requirements. Candidates should have a HS/GED with 2+ years in IT, a DoD 8570.01-M IAT II certification, and TS/SCI clearance with CI Polygraph eligibility.