Tier II Help Desk Specialist — On‑Site & Remote Support

RCG

San Diego (CA)

On-site

USD 62,000 - 70,000

Full time

12 days ago

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Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Coverage

Training & Development

Wellness Resources

Job summary

RCG, Inc. in La Jolla, CA is seeking a Help Desk Specialist – Tier II to provide advanced desktop support for a federal contract.

You will troubleshoot Windows and Mac issues, manage user accounts, support endpoint security, and assist with conference room and multimedia systems on-site with occasional remote support for other California locations. The ideal candidate has at least 2 years of IT support, strong customer service, and experience with AD, Google Workspace, Zendesk, and Jira.

Qualifications

Minimum 2 years of IT support experience.
Strong customer service in a technical environment.
Ability to diagnose and resolve complex desktop, network, and routing issues.

Responsibilities

Provide Tier II end-user support via phone, email, chat, text, desk-side, and remote tools.
Diagnose and resolve PC/Mac hardware, OS, software, network and peripheral issues.
Manage Active Directory accounts and email provisioning; join devices to AD; CAC & encryption tasks.
Support conference room and multimedia systems; setup hybrid meetings with multiple platforms.
Document incidents and resolutions; create user self-help guides and internal docs.