Tier II End-User & Systems Support - Hybrid/Remote

Boston Government Services, LLC (BGS); Knoxville (TN); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid vacation

401K

Long and Short-Term Disability

Job summary

Boston Government Services, LLC (BGS) is seeking a Tier II End User & Systems Support Specialist to provide advanced end-user support for desktop and mobile environments. The role supports Microsoft Intune, endpoint management, and lifecycle management across diverse government-related contracts.

Applicants should have 3–5 years of enterprise support experience, familiarity with Microsoft 365, Active Directory, and Entra ID, and be eligible for a security clearance; drug screening is

Qualifications

• Associate or Bachelor’s degree in IT or related discipline.
• 3–5 years of enterprise support experience.
• Experience supporting Microsoft 365.
• Experience with Active Directory and Entra ID.
• Experience with endpoint management technologies.
• U.S. Citizenship required for this position.
• Successful drug screening.
• Must be eligible to obtain and maintain a security or clearance badge.

Responsibilities

• Provide advanced end-user support for desktop and mobile environments.
• Support Microsoft Intune and endpoint management systems.
• Perform workstation deployment, imaging, software installation, and lifecycle management.
• Troubleshoot Microsoft Teams, Outlook, SharePoint, OneDrive, and Exchange issues.
• Administer user accounts, group memberships, and role assignments.
• Support MFA and Entra ID user access issues.
• Manage software packaging and deployment activities.
• Support printer services and endpoint security controls.
• Participate in change management and maintenance activities.
• Create technical documentation and operational procedures.
• Support transition, migration, and technology modernization efforts.

Skills

Enterprise support

Microsoft 365

Active Directory

Entra ID

Endpoint management

Troubleshooting

Education

Associate or Bachelor's degree in IT

Tools

Microsoft Intune

Endpoint management tools

Job description

Boston Government Services, LLC (BGS) is seeking a Tier II End User & Systems Support Specialist to provide advanced end-user support for desktop and mobile environments. The role supports Microsoft Intune, endpoint management, and lifecycle management across diverse government-related contracts.

Applicants should have 3–5 years of enterprise support experience, familiarity with Microsoft 365, Active Directory, and Entra ID, and be eligible for a security clearance; drug screening is