Tier I System Administrator

Stratas Corporation, Inc.; Virginia (MN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K Saving Plan with company match

Paid personal time-off

Job summary

Stratas Corporation, Inc. is looking for a full-time IT Technician to provide Operations and Maintenance (O&M) support for Azure on-premise environments. The role requires expertise in Windows-based systems and comprehensive operational support.

You will monitor alerts, troubleshoot issues using runbooks, and coordinate with stakeholders to ensure task completion. This hybrid position is based in Hampton Roads and requires a Security+ CE certification upon hire.

StratasCorp offers competitive wages, medical benefits, and a supportive work environment.

Qualifications

• 3 years overall IT experience.
• 1+ years providing operations and administration support of Windows-based IT systems and services.
• Strong communication skills capable of communicating technical concepts.

Responsibilities

• Provide services for Windows-based IT systems.
• Perform continuous event monitoring and alert handling.
• Perform initial triage and correlation of alerts.
• Perform basic troubleshooting using runbooks.
• Provide communication and coordination with stakeholders.
• Escalate when issues exceed runbook scope.
• Develop and submit change requests as necessary.
• Produce capacity and performance reports.

Skills

IT experience

Operations support of Windows-based IT systems

PowerShell

DoD Security Technical Implementation Guides (STIGs)

Virtualization technology (Microsoft Hyper-V preferred)

Microsoft administration tools

Communication skills

Education

High School Diploma

Security+ CE

Job description

Location

Hampton Roads, VA US (Primary)

Category

Information Technology

Job Description

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment.

Primary responsibilities

• Provide services for Windows-based IT systems, perform assigned O&M tasks, report task progress, provide feedback, and ensure tasks are completed on time.
• Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense.
• Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets.
• Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc.
• Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket.
• Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data.
• Develop and submit change requests as necessary.
• Produce capacity and performance reports, monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
• Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

Requirements

• 3 years overall IT experience.
• 1+ years providing operations and administration support of Windows-based IT systems and services.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.).
• Strong communication skills capable of communicating technical concepts to senior system administrators.

Education and Certifications

Required upon hire

• High School Diploma
• Security+ CE

Job Location will be onsite in the Hampton Roads area in hybrid support model (split between Govt site and contractor facility).

Security Clearance

Secret

Job Type

Full-time

Compensation and Benefits

StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.

Equal Opportunity Statement

StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.