Tier I Software Support Specialist

e-MDs Career Center; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

e-MDs Career Center in Austin, Texas, is seeking a Tier I Software Support Representative to assist with customer inquiries regarding the eMDs software suite. The role requires effective communication, analytical skills, and a professional attitude to ensure timely and accurate support.

The successful candidate will troubleshoot customer issues, document interactions clearly, and create helpful knowledge base content. This position is essential in providing excellent service and enhancing customer satisfaction.

Qualifications

• Proven experience in customer service, ideally in a technical support role.
• Ability to handle stressful situations with customers professionally.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist customers with eMDs software inquiries through phone, chat, and email.
• Document customer interactions clearly and create knowledge base articles.
• Analyze and troubleshoot issues related to the software.

Skills

Customer Service

Communication

Analytical Skills

Problem Solving

Job description

e-MDs Career Center in Austin, Texas, is seeking a Tier I Software Support Representative to assist with customer inquiries regarding the eMDs software suite. The role requires effective communication, analytical skills, and a professional attitude to ensure timely and accurate support.

The successful candidate will troubleshoot customer issues, document interactions clearly, and create helpful knowledge base content. This position is essential in providing excellent service and enhancing customer satisfaction.