Tech Support Specialist (Tier 1–2) | Remote Desktop

Jobtailor; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Round Rock, TX is seeking a Help Desk professional to provide Tier 1 and Tier 2 support in a fast-paced center. You will analyze and resolve connectivity, installation, and equipment issues, and educate customers on using their systems.

You will configure client equipment remotely when needed, escalate unresolved problems to higher tiers, and document interactions across multiple systems and databases, ensuring precise records and swift resolutions.

Qualifications

• High School diploma or GED required.
• Experience in Help Desk or related support preferred in energy management, HVAC, or electrical sectors.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide tier 1 or tier 2 support in a fast-paced communication center.
• Analyze, troubleshoot and resolve connectivity, installation, and equipment defects.
• Educate customers and configure client's equipment remotely when needed.
• Escalate unresolved issues to the next tier of support.
• Document results of interactions using multiple computers and databases.

Skills

Help Desk Experience

Technical Issue Troubleshooting

Remote Desktop Proficiency

Problem Solving

Document Organization

Typing Proficiency

Education

High School Diploma

General Education Degree

Tools

Remote Desktops

G-Suite

OS Navigation

Job description

Jobtailor in Round Rock, TX is seeking a Help Desk professional to provide Tier 1 and Tier 2 support in a fast-paced center. You will analyze and resolve connectivity, installation, and equipment issues, and educate customers on using their systems.

You will configure client equipment remotely when needed, escalate unresolved problems to higher tiers, and document interactions across multiple systems and databases, ensuring precise records and swift resolutions.