e-Health Software Support Specialist I

Medistar Systemhaus; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision benefits

401k with employer matching

Personal Time Off

Job summary

CompuGroup Medical is seeking a Software Support Specialist I in Columbia, South Carolina. In this role, you will provide technical support for the eMD software suite, assist healthcare professionals, and ensure customer satisfaction. Responsibilities include documenting customer interactions, troubleshooting issues, and creating knowledge base articles. Candidates should have at least one year of customer service experience and thrive in fast-paced environments. A comprehensive benefits package, including medical and 401k matching, is offered.

Qualifications

• Minimum of one year’s customer service experience.
• Ability to thrive in a high call volume environment.
• Must be available between 7AM – 7PM Central Time.

Responsibilities

• Provide frontline technical support for the eMDs software suite.
• Document customer cases in the CRM system.
• Create knowledge base articles for the customer support site.

Skills

Customer service experience

Technical troubleshooting

Familiarity with EHR systems

Ability to manage high call volume

Tools

Windows operating systems

CRM systems

Job description

CompuGroup Medical is seeking a Software Support Specialist I in Columbia, South Carolina. In this role, you will provide technical support for the eMD software suite, assist healthcare professionals, and ensure customer satisfaction. Responsibilities include documenting customer interactions, troubleshooting issues, and creating knowledge base articles. Candidates should have at least one year of customer service experience and thrive in fast-paced environments. A comprehensive benefits package, including medical and 401k matching, is offered.