Tier I Help Desk Technician - Secret Clearance

Amatriot Group, LLC; Tampa (FL); On-site; USD 50,000 - 53,000; Full time

Job summary

Amatriot Group, LLC in Tampa, FL is seeking a Help Desk Technician to provide Tier 0/1 support at MacDill AFB. The role requires active Secret clearance and involves incident response, remote troubleshooting, and end-user training.

Responsibilities include handling hardware, software, and application problems, escalating when necessary, and maintaining system documentation. Target salary range is $50,000–$53,000 with full-time hours.

Qualifications

• BA/BS degree required; years of experience may substitute for education.
• Minimum 3 years IT experience with common infrastructure services.
• Experience with DNS, DHCP, and basic troubleshooting of connectivity.
• DoD 8570/IAT Level II eligibility and Security+ CE preferred.

Responsibilities

• Provide Tier 0/1 help desk support and incident resolution.
• Offer remote and face-to-face assistance to military and civilian personnel.
• Escalate complex issues to Tier II/III when needed.
• Maintain system documentation and support deployment of new services.
• Assist with training and guidance for end users.

Skills

Teamwork

Customer service

Attention to detail

Adaptability

Communication

Education

BA/BS degree

Tools

DNS

DHCP

ServiceNow

SCCM

VMware

Job description

Amatriot Group, LLC in Tampa, FL is seeking a Help Desk Technician to provide Tier 0/1 support at MacDill AFB. The role requires active Secret clearance and involves incident response, remote troubleshooting, and end-user training.

Responsibilities include handling hardware, software, and application problems, escalating when necessary, and maintaining system documentation. Target salary range is $50,000–$53,000 with full-time hours.