Tier 3 Network Support Engineer

Summit Broadband Inc.; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Summit Broadband Inc. is seeking an experienced Network Support Engineer to provision and maintain our fiber-based network infrastructure in Central or Southwest Florida.

You will provide Tier 3 troubleshooting, perform root-cause analysis, and manage configuration, monitoring, and changes across Juniper and Cisco platforms. You will collaborate with cross-functional teams to minimize downtime, ensure service quality, and support network upgrades.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience.
• 8+ years of provisioning telecommunications systems or related industry experience.
• Expert knowledge of provisioning and troubleshooting IP routing and switching equipment – Cisco and Juniper platforms.
• Expert knowledge of layer 3 routing protocols: RIPv2, OSPF or IS-IS, MPLS and BGP.
• SME Metro-Ethernet devices and circuitry.
• SME VLAN operations.
• SME TCP/IP, PPPoE and cable modems.
• SME VoIP / Genband.
• SME Knowledge of telecom standards.
• Proficient in all MS Office programs.
• Excellent oral and written communication skills.
• Proven ability to manage multiple tasks/projects and lead small projects.
• Ability to work with minimum supervision and provide leadership.

Responsibilities

• Provisioning and maintenance of Summit broadband services and infrastructure.
• Perform Tier 3 troubleshooting and root cause analysis for service issues.
• Maintain inventory of network resources (ports, blades, chassis, etc.).
• Coordinate with other departments to ensure timely resolution of troubles and service orders.
• Ensure NOC has monitoring access and alarms for all equipment.
• Conduct RFC2544 testing and develop RCA when needed.
• Upgrade Network Elements and perform configuration backups.
• Create MOPs and submit RFCs as part of Change Management.
• Participate in on-call rotation and perform maintenance with minimal customer impact.

Skills

IP routing

Layer 3 routing protocols

Juniper/Cisco equipment

VoIP / Genband

Telecom standards

MPLS / BGP

Network monitoring / RCA

MS Office

Education

Bachelor’s Degree in Computer Science/Engineering or related

Tools

MS Office

Job description

Summit Broadband Inc. is seeking an experienced Network Support Engineer to provision and maintain our fiber-based network infrastructure in Central or Southwest Florida.

You will provide Tier 3 troubleshooting, perform root-cause analysis, and manage configuration, monitoring, and changes across Juniper and Cisco platforms. You will collaborate with cross-functional teams to minimize downtime, ensure service quality, and support network upgrades.