Network Support Engineer

Summit Broadband Inc.; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Summit Broadband Inc. is seeking an experienced Network Support Engineer to provision and maintain our fiber-based network infrastructure in Central or Southwest Florida.

You will provide Tier 3 troubleshooting, perform root-cause analysis, and manage configuration, monitoring, and changes across Juniper and Cisco platforms. You will collaborate with cross-functional teams to minimize downtime, ensure service quality, and support network upgrades.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience.
• 8+ years of provisioning telecommunications systems or related industry experience.
• Expert knowledge of provisioning and troubleshooting IP routing and switching equipment – Cisco and Juniper platforms.
• Expert knowledge of layer 3 routing protocols: RIPv2, OSPF or IS-IS, MPLS and BGP.
• SME Metro-Ethernet devices and circuitry.
• SME VLAN operations.
• SME TCP/IP, PPPoE and cable modems.
• SME VoIP / Genband.
• SME Knowledge of telecom standards.
• Proficient in all MS Office programs.
• Excellent oral and written communication skills.
• Proven ability to manage multiple tasks/projects and lead small projects.
• Ability to work with minimum supervision and provide leadership.

Responsibilities

• Provisioning and maintenance of Summit broadband services and infrastructure.
• Perform Tier 3 troubleshooting and root cause analysis for service issues.
• Maintain inventory of network resources (ports, blades, chassis, etc.).
• Coordinate with other departments to ensure timely resolution of troubles and service orders.
• Ensure NOC has monitoring access and alarms for all equipment.
• Conduct RFC2544 testing and develop RCA when needed.
• Upgrade Network Elements and perform configuration backups.
• Create MOPs and submit RFCs as part of Change Management.
• Participate in on-call rotation and perform maintenance with minimal customer impact.

Skills

IP routing

Layer 3 routing protocols

Juniper/Cisco equipment

VoIP / Genband

Telecom standards

MPLS / BGP

Network monitoring / RCA

MS Office

Education

Bachelor’s Degree in Computer Science/Engineering or related

Tools

MS Office

Job description

Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Support Engineer to join our team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: Network Support Engineer

Reports to: Supervisor, Network Services

Status: Full-Time/Exempt

Location: Central Florida or Southwest Florida

Position Summary:

Provisioning and maintenance of Summit broadband services and infrastructure. This function provides Tier 3 troubleshooting support to address customer and network issues. Performs inspection routines to ensure that data systems are within approved tolerances. Maintain current inventory of system resources (ports, blades, chassis, etc.).

Duties & Responsibilities:

• Performs provisioning and maintenance/ repair; including, but not limited to the following equipment:
• - Juniper MX 240, 480 AND 960 routers
• - Juniper EX 4200 switches
• - Juniper SRX series firewalls
• - Accedian Metro Nodes and NIDS
• - Ciena NIDs – 3900 series
• - Ciena Metro Ethernet -5170 series
• - Nokia IXR
• Reviews service orders and trouble tickets closed by the department for accuracy and then perform root cause analysis. Ensures that all data circuits are being monitored in Summit surveillance systems
• Performs quality control assessment of provisioning and maintenance upgrades to ensure they meet company standards. Equipment includes but is not limited to: Juniper equipment (routers, switches, firewalls), Accedian Metro Nodes and NIDS, Ciena Nodes and NIDs
• Communicates with other departments to ensure troubles and service orders are worked in a timely manner
• Ensures that the Network Operations Center has monitoring and access capabilities for all equipment; verifies alarming at regular intervals
• Performs RFC2544 testing
• Perform Root Cause Analysis (RCA) on service failures as necessary
• Upgrade of Network Elements as necessary
• Performs configuration backups of network equipment as necessary
• Creates MOPs (method of procedures) and submits/implements RFCs (Request for Changes) as part of the Change Management system
• Performs network maintenance, intrusive testing and repairs at times which cause the least inconvenience to customers, usually in scheduled maintenance window
• Performs other related duties as assigned to ensure effective operation of department
• This position will be required to participate in an on-call rotation

Minimum Qualifications:

- Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience

- 8+ years of provisioning telecommunications systems or related industry experience

- Expert knowledge of provisioning and troubleshooting of IP routing and switching equipment – preferably Cisco and Juniper platforms

- Expert knowledge and experience in layer 3 routing protocols : RIPv2, OSPF or IS-IS, MPLS and BGP

- SME Metro-Ethernet devices and circuitry

- SME VLAN operations

- SME TCP/IP, PPPoE and cable modems

- SME VoIP / Genband

- SME Knowledge of telecom standards

- Proficient in all MS Office programs

- Excellent oral and written communication skills are essential

- Proven ability to manage multiple tasks/projects as well as lead small, directed projects

- Ability to work with minimum supervision and provide leadership for other team members

- Must be able to work various hours as required

- Must be able to pass criminal, MVR, and drug testing

Additional Qualifications Desired:

- Juniper/Cisco certifications (CCNA or JNCIA) or equivalent experience

- Knowledge of DOCSIS 2.0/3.0 and Packet Cable standards

- Knowledge of MetroEthernet Standards

- Knowledge of telecom standards TDM, WDM, DWDM, SONET

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E-Verify program.

Summit Broadband is a tobacco and drug free workplace.