Tier 3 Network Engineer - DoD Clearance (Hybrid)

PCI Professional Services LLC; Washington (District of Columbia); Hybrid; USD 100,000 - 150,000; Part time

Job summary

PCI Professional Services LLC is seeking a Tier 3 / Network Engineer to provide advanced IT support for a U.S. Government customer.

You will troubleshoot, administer systems, train end users, and serve as escalation point for complex issues, collaborating with system admins, developers, and stakeholders. The ideal candidate has 3+ years in IT, DoD security clearance, and a CompTIA Security+ or equivalent certification.

Qualifications

• Active DoD / DoW Secret security clearance and ability to maintain the clearance.
• CompTIA Security+ certification or equivalent DoD-approved cybersecurity certification.
• 3+ years of experience in systems administration, networks, help desk support, or a related IT discipline.
• Experience with enterprise IT environments.
• Strong troubleshooting and problem-solving skills.
• Experience with system monitoring, logging, ticketing, and configuration management tools.
• Working knowledge of switches, routing, and system architectures.
• Ability to work independently while collaborating with technical teams and government customers.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical support and troubleshooting for enterprise IT systems and services.
• Assist in training end-users on the proper use of IT systems and applications.
• Diagnose and resolve complex application, software, network, and infrastructure issues.
• Analyze system performance, logs, alerts, and other technical information to identify root causes and corrective actions.
• Develop and maintain technical documentation, procedures, knowledge articles, and system diagrams.
• Coordinate with other technical teams and government stakeholders to resolve incidents and technical issues.
• Support cybersecurity requirements, vulnerability remediation, system hardening, and security compliance activities.
• Participate in change management, configuration management, incident management, and problem management processes.
• Provide technical recommendations and communicate issues and solutions clearly to both technical and non-technical stakeholders.

Skills

Troubleshooting

Analytical thinking

Written communication

Verbal communication

Independent work

Education

CompTIA Security+ (Active)

DoD 8570/8140-approved certs (Active)

Tools

Active Directory

Group Policy

Microsoft 365

CMRS/COAMS/IAVM

Job description

PCI Professional Services LLC is seeking a Tier 3 / Network Engineer to provide advanced IT support for a U.S. Government customer.

You will troubleshoot, administer systems, train end users, and serve as escalation point for complex issues, collaborating with system admins, developers, and stakeholders. The ideal candidate has 3+ years in IT, DoD security clearance, and a CompTIA Security+ or equivalent certification.