Tier 3 MSP Systems Administrator — Multi‑Tenant Specialist

Grid4 Communications, Inc.; Troy (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits including medical, dental, and vision

401(k) with generous company match

PTO and paid holidays

Business casual dress code

Job summary

A technology company in Michigan seeks a Level 3 MSP Systems Administrator. This role involves resolving Tier 3 issues, troubleshooting across Microsoft 365 and Windows environments, and leading various projects. The ideal candidate will have over 5 years of experience in a multi-client IT setting. They should possess strong communication skills and a customer-first attitude. The position offers numerous benefits including a vibrant work culture, health insurance, and a 401(k) plan. Join us to make a significant impact on our business and customers.

Qualifications

• 5+ years of IT experience in a multi-client environment.
• Strong experience with Microsoft 365 and Windows Server.
• Solid understanding of networking fundamentals.

Responsibilities

• Serve as the primary escalation point for Tier 3 issues.
• Troubleshoot complex issues across Microsoft 365 and Windows environments.
• Lead and execute project work including security initiatives.

Skills

Microsoft 365 administration and troubleshooting

Entra ID (Azure AD) identity and access management

Windows Server: Active Directory

Strong analytical skills

TCP/IP networking fundamentals

Job description

A technology company in Michigan seeks a Level 3 MSP Systems Administrator. This role involves resolving Tier 3 issues, troubleshooting across Microsoft 365 and Windows environments, and leading various projects. The ideal candidate will have over 5 years of experience in a multi-client IT setting. They should possess strong communication skills and a customer-first attitude. The position offers numerous benefits including a vibrant work culture, health insurance, and a 401(k) plan. Join us to make a significant impact on our business and customers.