Tier 2 Tech Help Desk – Global Security (Seattle)

Upstream Risk Management; Seattle (WA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401K

Dental

Vision

Health insurance

ORCA card

Job summary

Upstream Risk Management is seeking a Tier 2 Support Specialist to join its Global Security Technology Help Desk in Seattle. The role supports security device issues across hundreds of corporate locations, handling service requests, runbooks, and coordination with external teams.

You will be the primary contact, work 40 hours per week on early and afternoon shifts, including weekends. Starting salary around $85,000 plus benefits such as 401K, dental, vision, and health coverage.

Qualifications

• Hands-on experience troubleshooting technical systems (Windows).
• Networking fundamentals for issue troubleshooting.
• Proficiency with Outlook, Word, Excel.
• Strong English reading/writing skills.
• Customer service experience in a technical IT role.

Responsibilities

• Attend training on internal tools and systems.
• Communicate with customers and team members via phone, email, chat.
• Review service requests from global locations.
• Use runbooks to move requests toward resolution.
• Engage internal/external teams and dispatch service providers.
• Mentor Tier 1 staff and new hires.

Skills

Windows troubleshooting

Networking fundamentals

Microsoft Office

English communication

Customer service IT

Education

High school diploma or equivalent

Technical/IT degree desirable

Job description

Upstream Risk Management is seeking a Tier 2 Support Specialist to join its Global Security Technology Help Desk in Seattle. The role supports security device issues across hundreds of corporate locations, handling service requests, runbooks, and coordination with external teams.

You will be the primary contact, work 40 hours per week on early and afternoon shifts, including weekends. Starting salary around $85,000 plus benefits such as 401K, dental, vision, and health coverage.