Tier 2 Service Desk Technician

TEKsystems; Carrollton (TX); On-site; USD 60,000 - 61,000; Full time

Job summary

TEKsystems in Carrollton, TX is seeking a Service Desk Analyst to support onsite staff and remote partner offices. You will analyze IT performance, troubleshoot hardware/software, and document procedures to drive improvements.

Ideal candidates hold CompTIA A+ and Net+ or have 5+ years in IT end-user support within health IT, with strong CRM skills, MacOS experience, and excellent problem-solving abilities.

Qualifications

• CompTIA A+ and Net+ certifications or 5+ years in IT performance analysis and end-user support in health.
• Ability to lift up to 75 lbs. and assist with equipment setup.
• CRM and task management software proficiency.
• Strong analytical, problem-solving, collaboration and communication skills.
• MacOS experience preferred; knowledge of networking basics, VPN, LAN/WAN.

Responsibilities

• Resolve end-user IT issues for remote partner offices and onsite users.
• Prioritize and escalate IT concerns to appropriate stakeholders.
• Perform system installations, updates and maintenance for practice management.
• Collaborate with vendors to resolve remote partner office issues.
• Document processes and maintain service desk records.
• Participate in staff meetings to optimize IT performance and prevent issues.
• Collaborate with internal departments to meet IT needs.

Skills

CompTIA A+

Net+

CRM

MacOS

Networking basics

VPN understanding

Analytical skills

Time management

Tools

CRM system

Task management software

Job description

Description

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices.

Service Desk Analyst Responsibilities

• Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
• Prioritize the resolution of IT concerns and elevate issues to relevant stakeholders.
• Perform system installations, updates, and maintenance for practice management
• Collaborate with vendors to resolve remote partner office issues.
• Document processes and maintain service desk records.
• Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems.
• Collaborate with internal departments to ensure IT needs are met.

Service Desk Analyst Requirements

• CompTIA A+ and Net+ certifications or at least 5+ years of experience in IT performance analysis and end-user support in the health industry.
• Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
• Proficiency in customer relationship management (CRM) and task management software.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services.
• Networking fundamentals
• Troubleshooting network connectivity
• Troubleshooting ISP outages
• Understanding of VPN
• LAN/WAN connectivity
• Skills

Additional Skills & Qualifications

Must be open to working onsite 5 days a week from 6:30am-6:00pm. Working 8 hour shifts. There are currently 5 people on the team and they would like around 8-10 eventually. If someone has worked for an MSP supporting multiple customers this would be great. They would like candidates who are techies and enjoy dynamic and unstructured environments. They need strong troubleshooters who aren't reliant on knowledgebase to solve issues because they don't have one.

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Carrollton, TX.

Pay And Benefits

The pay range for this position is $60000.00 - $60320.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Provided to individual candidates

Workplace Type

This is a fully onsite position in Carrollton,TX.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.