Desktop Support Analyst

TEKsystems; Tampa (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Vacation or Sick Leave

Job summary

TEKsystems is seeking a Desktop Support Technician in Tampa, FL, to join our IT team. This entry-to-mid level role supports desktops, laptops, and peripherals, handling Windows issues and Microsoft 365 with a strong focus on customer service in a fast-paced environment.

Ideal candidates have 1–2 years of related experience, solid communication skills, and familiarity with ticketing systems. This 100% onsite contract position offers hands-on exposure to imaging, deployments, and end-user support.

Qualifications

• 1-2 years of experience in desktop support, help desk, service desk, or end-user support.
• Experience troubleshooting Windows operating systems and PC hardware.
• Familiarity with Microsoft 365 administration and support.
• Strong analytical and problem-solving skills with effective communication.
• Excellent verbal and written communication and customer service orientation.
• Experience with ticketing systems and documenting support activities.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-level and second-level technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, OS, and Microsoft 365 issues.
• Support end users through phone, email, ticketing systems, remote tools, and in-person.
• Assist with PC deployments, workstation setups, hardware replacements, upgrades, and refreshes.
• Perform software installations, updates, and basic system configurations.
• Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to senior support teams when appropriate.
• Maintain high customer service levels while supporting users across the organization.
• Assist with onboarding/offboarding activities, including workstation preparation and user setup.
• Support basic printer, connectivity, and peripheral device troubleshooting.

Skills

Desktop support

Troubleshooting

Windows 10/11

Microsoft 365

Customer service

Ticketing systems

Education

CompTIA A+ Certification

Tools

Active Directory

Microsoft Entra ID

Endpoint management tools

Remote support tools

Job description

Overview

We are seeking a customer-focused Desktop Support Technician to join our IT team. This position is ideal for an early-career IT professional with 1-2 years of experience providing desktop support, service desk assistance, PC deployment, and end-user technical support. The successful candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service in a fast-paced enterprise environment.

Responsibilities

• Provide first-level and second-level technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, and Microsoft 365 related issues.
• Support end users through phone, email, ticketing systems, remote support tools, and in-person interactions.
• Assist with PC deployments, workstation setups, hardware replacements, upgrades, and equipment refresh initiatives.
• Perform software installations, updates, and basic system configurations.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to senior support teams when appropriate.
• Maintain a high level of customer service while supporting users across the organization.
• Assist with onboarding and offboarding activities, including workstation preparation and user setup.
• Support basic printer, connectivity, and peripheral device troubleshooting.

Required Qualifications

• 1-2 years of experience in desktop support, help desk, service desk, or end-user support.
• Experience troubleshooting Windows operating systems, PC hardware, and common software applications.
• Familiarity with Microsoft 365 administration and support.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to work effectively with users of varying technical skill levels.
• Experience working with ticketing systems and documenting support activities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ Certification or equivalent technical certification.
• Experience with PC imaging, deployment, and hardware refresh projects.
• Exposure to Active Directory, Microsoft Entra ID, or endpoint management tools.
• Experience supporting enterprise desktop environments.

Technical Environment

• Windows 10/11
• Microsoft 365
• Desktop and Laptop Hardware
• Printers and Peripherals
• Ticketing Systems
• Remote Support Tools
• Microsoft Office Applications
• Basic Networking and Connectivity Troubleshooting

Additional Information

• 100% onsite position.
• Excellent opportunity for a junior-level IT professional looking to expand their technical skills and grow within a supportive IT organization.
• Strong communication skills, customer service mindset, and willingness to learn are critical for success in this role.

Job Type & Location

This is a Contract position based out of Tampa, FL.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tampa,FL. Application Deadline This position is anticipated to close on Oct 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.