Tier 2 Production Support Engineer - AI-Enabled Operations

Advisors Asset Management ETFs; Boerne (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Advisors Asset Management is seeking a Tier 2 Production Support Specialist to maintain the stability of our business-critical applications, trading workflows, data feeds, and reporting processes.

The role focuses on triaging and resolving production issues, monitoring system health, and collaborating with development and business teams to ensure operational reliability in a fast-paced financial services environment.

Qualifications

• Takes ownership of issues and follows through to resolution.
• Wants to understand how systems work end-to-end, not just quick fixes.
• Naturally curious and motivated to be the go-to expert in supported systems.
• Learns quickly and investigates unfamiliar problems with confidence.
• Thrives when priorities shift and urgency is required.
• Technically capable, driven, and eager to learn.

Responsibilities

• Serve as Tier 2 escalation point for production incidents and critical issues.
• Troubleshoot across proprietary apps, workflows, data feeds, and reporting.
• Monitor systems for performance, availability, and data inconsistencies.
• Analyze logs, data, and behavior to identify root causes.
• Assist with deployments, releases, and after-hours maintenance.

Skills

Ownership of issues

End-to-end system knowledge

Curiosity

Fast learner

Strong communication

SQL basics

Tools

SSRS

Power BI

SQL Server

APIs

Automation tools

Job description

Advisors Asset Management is seeking a Tier 2 Production Support Specialist to maintain the stability of our business-critical applications, trading workflows, data feeds, and reporting processes.

The role focuses on triaging and resolving production issues, monitoring system health, and collaborating with development and business teams to ensure operational reliability in a fast-paced financial services environment.