Tier 2 Oracle Fusion Support Analyst (Hybrid)

Apex Systems; Daytona Beach (FL); Hybrid; USD 41,000 - 52,000; Full time

Job summary

Everforth Apex Systems in Daytona Beach, FL, is seeking a Service Desk Agent - Applications (Tier 2 Application Analyst) on a contract basis. The role is hybrid, with 3 days onsite weekly, and pays $30–$38 per hour.

You will serve as a Tier 2 escalation resource for Oracle Fusion issues, troubleshoot complex incidents, and support processes across order fulfillment, inventory, procurement, finance, and billing.

Qualifications

• Tier 2 escalation for Oracle Fusion application issues.
• Troubleshoot and resolve complex incidents impacting operations.
• Support incidents across order fulfillment, inventory, procurement, finance.
• Document troubleshooting steps and resolutions.
• Monitor incidents via ServiceNow, email, and Teams.

Responsibilities

• Serve as Tier 2 escalation resource for Oracle Fusion issues.
• Troubleshoot and resolve complex incidents impacting business operations.
• Manage support queues to meet SLAs.
• Monitor incidents via ServiceNow, email, Teams.
• Document resolutions and update knowledge base.

Skills

Oracle Fusion

Incident Management

Application Support

ServiceNow

Troubleshooting

Job description

Everforth Apex Systems in Daytona Beach, FL, is seeking a Service Desk Agent - Applications (Tier 2 Application Analyst) on a contract basis. The role is hybrid, with 3 days onsite weekly, and pays $30–$38 per hour.

You will serve as a Tier 2 escalation resource for Oracle Fusion issues, troubleshoot complex incidents, and support processes across order fulfillment, inventory, procurement, finance, and billing.