Service Desk Agent - Applications

Apex Systems; Daytona Beach (FL); Hybrid; USD 41,000 - 52,000; Full time

Job summary

Everforth Apex Systems in Daytona Beach, FL, is seeking a Service Desk Agent - Applications (Tier 2 Application Analyst) on a contract basis. The role is hybrid, with 3 days onsite weekly, and pays $30–$38 per hour.

You will serve as a Tier 2 escalation resource for Oracle Fusion issues, troubleshoot complex incidents, and support processes across order fulfillment, inventory, procurement, finance, and billing.

Qualifications

• Tier 2 escalation for Oracle Fusion application issues.
• Troubleshoot and resolve complex incidents impacting operations.
• Support incidents across order fulfillment, inventory, procurement, finance.
• Document troubleshooting steps and resolutions.
• Monitor incidents via ServiceNow, email, and Teams.

Responsibilities

• Serve as Tier 2 escalation resource for Oracle Fusion issues.
• Troubleshoot and resolve complex incidents impacting business operations.
• Manage support queues to meet SLAs.
• Monitor incidents via ServiceNow, email, Teams.
• Document resolutions and update knowledge base.

Skills

Oracle Fusion

Incident Management

Application Support

ServiceNow

Troubleshooting

Job description

# Service Desk Agent - ApplicationsApply**Job#: 3054606****Job Description:****Tier 2 Application Analyst**6 month CTHPay: $30hr to $38hrDaytona BeachHybrid 3 days a week onsite**Application Support & Incident Management*** Serve as a Tier 2 escalation resource for Oracle Fusion application issues.* Troubleshoot and resolve complex incidents impacting business operations.* Support incidents related to: + Order fulfillment + Inventory management + Procurement + Finance and billing + Invoice processing + Label printing and printer outages + Customer statements and billing synchronization + Warehouse operations* Manage and prioritize support queues to ensure SLA compliance.* Monitor incoming incidents through ServiceNow, email, Teams channels, and other support intake methods.* Document troubleshooting steps, resolutions, and knowledge base articles. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Daytona Beach, FL, US**Job Type:****Date Posted:** October 5, 2026**Pay Range:** $30 - $38 per hour