ERP Support Specialist

Talent Groups

Fort Myers (FL)

On-site

USD 65,000 - 90,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Talent Groups seeks an Enterprise Support Specialist II to provide Tier 2 support for Oracle Fusion ERP/SCM/HCM and related platforms. You will troubleshoot issues, support integrations, and ensure performance and reliability across enterprise systems.

You will collaborate with DB engineers, developers, and business users, drive patching cycles and change management, and mentor Tier 1 staff while continuously improving processes and system configurations.

Qualifications

Provide Tier 2 support for enterprise systems including Oracle Fusion ERP/SCM/HCM.
Lead patching cycles, regression testing, and change management processes.
Mentor Tier 1 staff and drive continuous improvement initiatives.

Responsibilities

Provide Tier 2 support for enterprise systems, troubleshooting, issue resolution, and escalation.
Monitor system performance and ensure operational reliability across Oracle Fusion, WMS, and related platforms.
Support system integrations, APIs, and data flows with developers and DB engineers.
Lead change management, version control, and quarterly patching cycles with QA/UAT testing.

Skills

SQL

REST APIs

Analytical thinking

Communication

Multitasking

Team collaboration

Mentorship

Education

Bachelor's degree in Computer Information Systems, Information Technology, Computer Science, or related field

Tools

Oracle Fusion

Oracle Cloud WMS

SQL

Job description

Job Description

The Enterprise Support Specialist II provides Tier 2 support for enterprise information systems that support the organization s operations, including Oracle Fusion, Oracle Cloud WMS, and related platforms. This role is responsible for troubleshooting system issues, supporting integrations, and maintaining application performance and reliability.

Hybrid Details

On-site 3 days/week

Job Description

The Specialist collaborates with Database Engineers, developers, vendors, and business users to support system functionality, enhancements, and upgrades. This role also leads patching cycles, regression testing, and change management processes while serving as a mentor to Tier 1 support staff and contributing to continuous improvement initiatives.

Job Duties

Core Competencies

Strong knowledge of enterprise applications (Oracle Fusion ERP/SCM/HCM or similar platforms)
Technical proficiency in SQL, REST APIs, and system integrations
Analytical thinking and problem-solving skills
Understanding of business processes and system alignment
Effective written and verbal communication across technical and non-technical audiences
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time-management skills
Collaboration and cross-functional teamwork
Mentorship and knowledge sharing capabilities
Commitment to continuous improvement and operational excellence

Essential Responsibilities

Enterprise Application Support

Provide Tier 2 support for enterprise systems, including troubleshooting, issue resolution, and escalation.
Monitor system performance and ensure operational reliability.
Support system functionality across Oracle Fusion, WMS, and related platforms.

System Integration & Development Support

Support and maintain system integrations, APIs, and data flows.
Collaborate with Database Engineers and developers on enhancements and fixes.
Assist with reporting, data analysis, and system optimization efforts.

Change Management & Release Support

Lead change management, version control, and release processes.
Coordinate quarterly patching cycles, including regression testing.
Lead QA/UAT testing efforts and manage promotion of updates to production.

Continuous Improvement & Optimization

Evaluate and recommend system enhancements and configurations.
Identify opportunities to improve system utilization and business processes.
Collaborate with users to drive adoption and operational efficiency.

Documentation & Training

Develop and maintain system documentation, SOPs, and training materials.
Provide mentorship and support to Tier 1 IS staff and end users.
Facilitate knowledge transfer and user training sessions.

Vendor & Stakeholder Coordination

Coordinate with vendors (e.g., Oracle) and support partners to resolve complex issues.
Collaborate with internal stakeholders to prioritize and manage system needs.

Operational Support

Manage multiple support requests, projects, and operational tasks simultaneously.
Participate in after-hours on-call rotation as required.
Perform additional duties as assigned.

Education

Required