Tier 2 MSP Support Technician | Network & Security

MSP Hire, Inc.; Cleveland (OH); On-site; USD 65,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability Insurance

401K with match

Job summary

MSP Hire, Inc. is seeking an experienced MSP Support Technician II based in Ohio to handle escalations from the helpdesk and provide advanced technical support for MSP clients.

You will join a team valuing service, with opportunities to grow into Subject Matter Experts as you hone your IT skills. The role emphasizes remote and in-person client interactions, detailed documentation, and collaboration to deliver high-quality IT services while supporting our mission to optimize client IT investments

Qualifications

• 5 years of IT support experience.
• 3 years of experience with Windows Server OS, Active Directory/Group Policy/DNS, Firewall config/troubleshooting, Switch config/troubleshooting (VLANs).
• Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches.
• Advanced Firewall Troubleshooting experience.

Responsibilities

• Take escalation tickets from the T1 technicians.
• Handle Tier 2 tickets including network issues, backup and disaster recovery review/maintenance/restores/deploying, security solution review/maintaining/deploying, MFA, A/V, SAT, SIEM, business applications support, securing third party support, POS, PMS, and Directory/DNS related tasks.
• Perform advanced firewall troubleshooting – policies, traffic monitoring, and configuration.
• Administer Microsoft 365 and Entra (Azure) – troubleshoot mail flow, mail rules, connectors, etc.
• Onboard new clients and communicate with clients both remotely and in person.
• Document issues and resolutions in detail.

Skills

IT support

Windows Server

Active Directory

DNS

Firewall

Networking

VLANs

Switch config

Job description

MSP Hire, Inc. is seeking an experienced MSP Support Technician II based in Ohio to handle escalations from the helpdesk and provide advanced technical support for MSP clients.

You will join a team valuing service, with opportunities to grow into Subject Matter Experts as you hone your IT skills. The role emphasizes remote and in-person client interactions, detailed documentation, and collaboration to deliver high-quality IT services while supporting our mission to optimize client IT investments