Tier 2 IT Support Specialist - Windows, AD, ServiceNow

Saalex; Keyport (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long Term Disability

Training & Development

Wellness Resources

Stock Option Plan

Job summary

Saalex in Keyport, WA is seeking a Computer User Support Specialist II to provide Tier 2 desktop support in a DoD environment. You will troubleshoot hardware, software, OS, and network issues while delivering professional customer service.

The role requires hands-on experience with Microsoft desktops, Active Directory, ServiceNow, and cybersecurity tools. Onsite, with a salary of $60K–$90K plus benefits.

Qualifications

• Minimum of two (2) years of experience providing Tier 2 IT support.
• Experience using ServiceNow or a comparable ITSM ticketing system.
• Practical experience with configuration, deployment, and troubleshooting of Microsoft desktop OS.
• Experience supporting Microsoft Office and other desktop productivity applications.
• Working knowledge of desktop cybersecurity/defense tools in an enterprise environment.
• Experience with Microsoft Active Directory management and permissions.
• Knowledge of basic network connectivity troubleshooting (TCP/IP, DNS, DHCP).
• Strong written and verbal communication skills for end users.

Responsibilities

• Provide Tier 2 help desk and desktop support to end users.
• Manage, troubleshoot, and resolve incidents and service requests in ServiceNow.
• Maintain accurate ServiceNow ticket documentation and closure details.
• Monitor tickets to meet SLAs and improve service quality.
• Identify recurring incidents and contribute to knowledge articles and problem management.
• Troubleshoot Windows workstations, applications, accounts, and connectivity issues.
• Configure, deploy, maintain, and troubleshoot Microsoft desktop OS.
• Support Microsoft Office and other productivity tools.
• Administer Active Directory accounts, groups, and permissions.
• Troubleshoot basic network connectivity and coordinate with networking teams.
• Support endpoint security and defense tools.
• Escalate complex issues to engineering or cybersecurity teams.
• Provide professional support in a mission-oriented DoD environment.
• Follow DoD and ITSM policies and procedures.

Skills

Tier 2 IT support

Windows OS

Active Directory

Microsoft Office

Networking

Troubleshooting

Communication

Education

High School Diploma or GED

Security+ or SSCP certification

Microsoft Desktop OS certification

Tools

ServiceNow

Job description

Saalex in Keyport, WA is seeking a Computer User Support Specialist II to provide Tier 2 desktop support in a DoD environment. You will troubleshoot hardware, software, OS, and network issues while delivering professional customer service.

The role requires hands-on experience with Microsoft desktops, Active Directory, ServiceNow, and cybersecurity tools. Onsite, with a salary of $60K–$90K plus benefits.