Tier 2 IT Support Specialist — DoD, ServiceNow & AD

Saalex Solutions - A Saalex Company

Keyport (WA)

In loco

USD 60.000 - 90.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Saalex Solutions - A Saalex Company in Keyport, WA is seeking a Computer User Support Specialist II to provide Tier 2 support in a DoD environment. Onsite, full-time, $60K-$90K with experience in Microsoft desktops and ServiceNow is required.

You will troubleshoot hardware, software, OS, and network issues, administer Active Directory, and support enterprise productivity tools while delivering professional customer service in a mission-oriented setting.

Competenze

Minimum of two (2) years of experience providing Tier 2 IT support.
Experience using ServiceNow or a comparable ITSM system to document, track, prioritize, and resolve incidents.
Practical experience with the configuration, deployment, and troubleshooting of Microsoft desktop operating systems.
Experience supporting Microsoft Office and other desktop productivity applications.
Working knowledge of desktop cybersecurity/defense tools in an enterprise environment.
User and computer account management.
Password and account administration.
Group membership and permissions.
Basic troubleshooting of authentication and access issues.
Knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting.
Ability to diagnose technical issues, document resolutions, and escalate as needed.
Strong written and verbal communication skills.

Mansioni

Provide Tier 2 help desk and desktop support to end users.
Receive, manage, prioritize, troubleshoot, and resolve incidents using ServiceNow.
Document troubleshooting steps and resolutions in ServiceNow.
Monitor assigned tickets to meet SLAs.
Identify recurring incidents and contribute to knowledge articles and continuous improvement.
Troubleshoot Windows workstations, applications, accounts, and connectivity issues.
Configure, deploy, and maintain Microsoft desktop operating systems.
Support Microsoft Office and other productivity applications.
Administer Active Directory user and computer accounts, groups and permissions.
Escalate complex issues to engineering, cybersecurity, or infrastructure teams.
Provide professional, customer-focused technical support in a mission-oriented environment.
Follow DoD, Navy, cybersecurity, CM, and ITSM policies.