Technical Support Specialist

Saalex; Tidewater (VA); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Health care plan

401k/IRA

Life insurance

PTO

Disability

Training & development

Wellness resources

Stock options

Job summary

Saalex Corporation is seeking a Technical Support Specialist to support Navy-enabled environments in Tidewater, VA and San Diego, CA. You will provide Tier 1–3 support, troubleshoot incidents, and ensure reliable IT services in DoD-aligned settings.

Requires 3–5 years in tech support, Windows/Linux experience, ticketing proficiency, and DoD cybersecurity awareness. Eligible for security clearance; benefits include health, retirement, and time off.

Qualifications

• 3–5 years of experience in technical support or IT support.
• Associate’s or Bachelor’s degree in Information Technology or related field.
• Experience supporting Windows and/or Linux operating systems and office applications.
• Familiarity with ticketing systems and ITSM processes.
• Knowledge of TCP/IP, DNS, DHCP networking basics.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, and network issues.
• Troubleshoot and resolve user incidents and service requests per SLA.
• Install, configure, and maintain workstations, laptops, and peripherals.
• Manage user accounts, provisioning, access control, and passwords.
• Document incidents and changes using ticketing systems.
• Assist with system updates, patching, and maintenance tasks.
• Support deployment of new systems and technology refresh initiatives.
• Ensure compliance with DoD cybersecurity policies and basic STIGs.

Skills

Technical support

Windows

Linux

Networking basics

Ticketing systems

ITIL knowledge

Cybersecurity basics

Education

Associate degree in IT

Bachelor's degree in CS/IT

Job description

Saalex Corporation is seeking multiple Technical Support Specialist inTidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: _ Contingent on Contract Award. _

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1–3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements.

Essential Functions:

• Provide Tier 1–3 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user incidents, service requests, and system issuesin accordance withSLAs.
• Install, configure, andmaintainworkstations, laptops, peripherals, and standard software applications.
• Support user account management including provisioning, access control, and password management.
• Document incidents, resolutions, and system changes using ticketing systems.
• Assistwith system updates, patching, and routine maintenance activities.
• Support deployment of new systems, applications, and technology refresh initiatives.
• Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.
• Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.
• Other duties as assigned or required.

Requirements

Required:

• 3–5 years of experience in technical support, help desk, or IT support roles.
• Associate’sorBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience supporting Windows and/or Linux operating systems and standard office applications.
• Familiarity with ticketing systems and IT service management processes.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Desired:

• Experience supporting DoD or Navy IT environments.
• Familiarity with ITIL-based service management practices.
• Experience with endpoint management tools and remote support tools.

Additional Qualifications:

• Strong troubleshooting and customer service skills.
• Ability to manage multiple tickets and priorities in a fast-paced environment.
• Effective communication skills with both technical and non-technical users.

Security Clearance:

• Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan