Tier 2 IT Support Specialist

Gentivahs; Mooresville (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in hospice and home health care seeks a Tier 2 IT Support Specialist to enhance onboarding experiences and user support. This remote role requires strong communication and technical skills. Ideal candidates have a degree in IT-related fields and experience in a large user environment.

Benefits

Health Insurance

401k Plan

Tuition Reimbursement

PTO

Mileage Reimbursement

Professional growth opportunities

Qualifications

• Minimum of 2-3 years in a support role; 3 to 5 years preferred.
• Experience in a 3,000+ user environment required.
• Broad experience in Windows environments and basic networking.

Responsibilities

• Provide great technology onboarding experience for new hires.
• Resolve questions and issues impacting the onboarding process.
• Offer hardware and software support to the user community.

Skills

Communication

Technical Support

Networking

Education

Bachelor’s degree in Management Information Systems or Computer Science

Tools

ServiceNow

Job description

Our Company

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the Senior IT Service Desk Manager and is responsible forsupporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:

• Provide great technology onboarding experience for our new hires across all businesses.

• Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.

• Promptly resolve questions and issues that impact completing of the onboarding process.

This is a work-from-home position. To support operational needs and business hours, candidates should reside in one of the following states: Alabama, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

About You

• A bachelor’s degree in management information systems or computer Science preferred

• Minimum of 2-3 in a support role; 3 to 5 years preferred.

• Information Technology support role in a 3,000+ user environment is required.

• Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.

• Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.

• Excellent written and verbal communication skills are required.

• Certifications are a plus

• ServiceNow experience is a plus

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

• Opportunity to participate in a Fleet Program

• Competitive Salaries

• Mileage Reimbursement

• Professional growth and development opportunities

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID: 2025-123802
Category: Corporate
Position Type: Full-Time
Company: Gentiva