Tier 2 IT Support Specialist - Remote

Gentivahs; Mooresville (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

Gentivahs is seeking a Tier 2 IT Support Specialist to ensure a smooth onboarding experience for new hires. Key responsibilities include supporting user queries, resolving onboarding issues, and providing technical guidance. The ideal candidate should hold a relevant degree and possess experience in a large user environment, with excellent communication skills.

Benefits

Health Insurance

401k Plan

Tuition Reimbursement

PTO

Fleet Program

Mileage Reimbursement

Professional growth and development opportunities

Qualifications

• Minimum 2-3 years in a support role; 3-5 years preferred.
• Experience in a 3,000+ user environment required.
• Certifications are a plus.

Responsibilities

• Support onboarding experience for new hires.
• Resolve issues impacting the onboarding process.
• Provide guidance via phone and email.

Skills

Windows environment

VDI

basic networking skills

written communication

verbal communication

customer service

Education

bachelor’s degree in management information systems or computer science

Tools

ServiceNow

Job description

Our Company

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the Senior IT Service Desk Manager and is responsible forsupporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:

• Provide great technology onboarding experience for our new hires across all businesses.

• Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.

• Promptly resolve questions and issues that impact completing of the onboarding process.

This is a work-from-home position. To support operational needs and business hours, candidates should reside in one of the following states: Alabama, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

About You

• A bachelor’s degree in management information systems or computer Science preferred

• Minimum of 2-3 in a support role; 3 to 5 years preferred.

• Information Technology support role in a 3,000+ user environment is required.

• Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.

• Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.

• Excellent written and verbal communication skills are required.

• Certifications are a plus

• ServiceNow experience is a plus

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

• Opportunity to participate in a Fleet Program

• Competitive Salaries

• Mileage Reimbursement

• Professional growth and development opportunities

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID: 2025-123802
Category: Corporate
Position Type: Full-Time
Company: Gentiva