Tier 2 IT Service Desk & Systems Support

Oneida Professional Services; Fort Meade (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 Days PTO

11 Holidays

401(k) with company match

Medical, Dental, Vision Insurance

Tuition Reimbursement

EAP

Wellness Program

Voluntary benefits

Job summary

Oneida Professional Services seeks a Systems Administrator to support DINFOS at Fort Meade, MD. You will administer Windows Server and Linux/UNIX, perform patching, backups, and security hardening to maintain highly available systems in a mission-critical environment.

You will document procedures, support security requirements including STIGs, and coordinate with multiple teams for advanced IT support during events and VIP visits.

Qualifications

• Experience administering Windows Server and Linux/UNIX operating environments.
• Strong knowledge of enterprise systems administration and lifecycle management.
• Experience with backup technologies, disaster recovery, and BCP.
• Experience implementing DISA STIG-compliant security baselines.
• Experience developing and deploying OS images and standardized workstation configurations.
• Solid cybersecurity principles and documentation practices.
• Excellent written and verbal communication skills.

Responsibilities

• Handle complex or long-running support issues and act as escalation point.
• Perform vulnerability remediation and ensure DoD DoW compliance.
• Maintain technical procedures, SOPs, and documentation for Service Desk.
• Coordinate security configurations for non-managed devices (printers, IoT, etc.).
• Coordinate advanced IT support for high-profile visits and events.
• Investigate recurring issues and implement permanent fixes where possible.
• Review aging tickets and assist with closure or escalation.
• Provide back-of-house technical support and interact with users as needed.

Skills

Windows Server

Linux/UNIX

System administration

Patch management

Security baselines (DISA STIG)

Backup and recovery

Troubleshooting

Documentation

Education

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field

Tools

VMware

Hyper-V

PowerShell

Bash

Python

Job description

Oneida Professional Services seeks a Systems Administrator to support DINFOS at Fort Meade, MD. You will administer Windows Server and Linux/UNIX, perform patching, backups, and security hardening to maintain highly available systems in a mission-critical environment.

You will document procedures, support security requirements including STIGs, and coordinate with multiple teams for advanced IT support during events and VIP visits.