Tier-2 IT Help Desk: Desktop & App Support

Career Crunch; Battle Ground (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Career Crunch is seeking a capable Desktop Support Analyst to provide application and desktop support, troubleshoot PC, network, phone, printer hardware and software, and mobile devices for business users.

You will act as the single point of contact for end users, participate in technology refresh projects, and deliver in-person, desk-side and remote support with professional communication.

Qualifications

• Bachelor's degree or Associate degree in IT with 3–5 years of experience.
• Excellent customer service and communication skills.
• Experience with ITIL-based ticketing; ServiceNow is a plus.
• Desktop imaging and asset management experience.
• Ability to coordinate resolution activities as single point of contact.

Responsibilities

• Provide application and desktop support to business users.
• Troubleshoot PC, network, phone, printer hardware/software, and mobile devices.
• Deliver in-person, desk-side and remote support.
• Participate in technology refresh projects.
• Act as initial point of contact for IT issues and coordinate with involved parties.

Skills

Customer service

Prioritization

Adaptability

Education

Bachelor's/Associate degree in IT

Tools

ITIL ticketing tools

ServiceNow

Active Directory

Citrix

Remote Desktop/Remote Assistance

Job description

Career Crunch is seeking a capable Desktop Support Analyst to provide application and desktop support, troubleshoot PC, network, phone, printer hardware and software, and mobile devices for business users.

You will act as the single point of contact for end users, participate in technology refresh projects, and deliver in-person, desk-side and remote support with professional communication.