Tier 2 IT Analyst — Problem Solver & Owner

Alpha, Inc.; Kahului (HI); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Holidays

401(k) plan

Tuition reimbursement

Company equipment

Job summary

Alpha Inc. is seeking an IT Analyst – Tier 2 to troubleshoot complex endpoint and software issues, manage escalations, and own user lifecycle from provisioning to deprovisioning.

You’ll document solutions and improve knowledge bases across HQ, field offices, and remote sites. You will support Windows, macOS, iOS, and mobile devices, manage access with Okta/M Entra ID, and collaborate with senior IT staff on cybersecurity and broader IT initiatives.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field plus 3–5+ years of progressive IT support experience.

Responsibilities

• Be the Tier 2 problem solver for endpoint, software, user access, mobile devices, VPN, Wi‑Fi, printing, and field-office issues.
• Triage to resolution and document troubleshooting for future use.

Skills

3–5+ years IT support

Microsoft 365

Windows/macOS

Okta/Microsoft Entra ID

Education

Associate degree in Information Technology or Computer Science or related field

Tools

Jira Service Management

Confluence

Zendesk

ServiceNow

Job description

Alpha Inc. is seeking an IT Analyst – Tier 2 to troubleshoot complex endpoint and software issues, manage escalations, and own user lifecycle from provisioning to deprovisioning.

You’ll document solutions and improve knowledge bases across HQ, field offices, and remote sites. You will support Windows, macOS, iOS, and mobile devices, manage access with Okta/M Entra ID, and collaborate with senior IT staff on cybersecurity and broader IT initiatives.