Tier 2 Immigration CX Innovator

BAL; Richardson (TX); Presencial; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Sick time

Unlimited vacation

401(k) with company match

Resumo da oferta

BAL is seeking a motivated Tier 2 Specialist in the Richardson, TX area to resolve complex foreign national inquiries using our technology platform. You will collaborate with CX, legal, and other stakeholders to ensure service excellence and adherence to immigration policies.

The role emphasizes proactive communication, attention to detail, and the ability to work in a fast-paced, high-volume environment while maintaining client-centric professionalism.

Qualificações

• Minimum 1 year of paralegal level immigration casework experience.
• Strong client communication skills across written and verbal channels.
• Detail oriented with ability to manage deadlines and workflows.

Responsabilidades

• Resolve complex inquiries with guidance from senior team members.
• Manage case workflows, filings, and documentation tracking.
• Collaborate with legal and CX teams to improve processes.
• Maintain accurate CRM records and ensure compliance.
• Support onboarding and training of new team members.

Conhecimentos

Paralegal experience

Client communication

CRM documentation

Attention to detail

Compliance awareness

Multitasking

Formação académica

Bachelor's degree

Ferramentas

CRM software

Case management systems

Descrição da oferta de emprego

BAL is seeking a motivated Tier 2 Specialist in the Richardson, TX area to resolve complex foreign national inquiries using our technology platform. You will collaborate with CX, legal, and other stakeholders to ensure service excellence and adherence to immigration policies.

The role emphasizes proactive communication, attention to detail, and the ability to work in a fast-paced, high-volume environment while maintaining client-centric professionalism.