Client Immigration Programs Coordinator II

BAL; Richardson (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

Sick time

Unlimited vacation

401(k) with company match

Job summary

BAL is seeking a Client Relationships Specialist to support BAL’s outsourcing services for immigration programs. You will collaborate with client teams, legal, and BAL resources to align objectives and culture, potentially supporting multiple clients.

The role emphasizes timely responses, process documentation, and ongoing program updates, with a focus on data integrity and compliance. A bachelor’s degree and 2–4 years of related experience are typical prerequisites.

Qualifications

• Typically 2-4 years of immigration, customer service, legal, or related field.
• Bachelor's degree in related field or equivalent experience.

Responsibilities

• Monitor internal or external inboxes and provide timely and accurate responses; coordinate input from client contacts, legal team, and BAL resources.
• Attend general meetings, trainings, and keep up to date with program priorities and activities.
• Create and manage client notices; support wage-related matters and PERM recruitment administration.
• Maintain templates and SOPs; monitor data integrity and assist with Cobalt access requests.

Skills

Fast-paced environment

Confidential information handling

Prioritization & workflow

MS Office (Word, Excel, PowerPoint)

Written & verbal communication

Stakeholder management

Team player

Deadline oriented

Education

Bachelor's degree or equivalent experience

Job description

BAL is seeking a Client Relationships Specialist to support BAL’s outsourcing services for immigration programs. You will collaborate with client teams, legal, and BAL resources to align objectives and culture, potentially supporting multiple clients.

The role emphasizes timely responses, process documentation, and ongoing program updates, with a focus on data integrity and compliance. A bachelor’s degree and 2–4 years of related experience are typical prerequisites.