Tier 2 Help Desk Technician - Mostly Remote, Onsite Weds

Hiring Dreams LLC; Augusta (ME); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Mostly remote

Onsite every other Wednesday

Job summary

Hiring Dreams LLC in Augusta, Maine is seeking a qualified Tier 2 Help Desk Support Technician to provide technical support to State of Maine end users. The role focuses on Windows troubleshooting, Office 365 support, and handling help desk tickets with professionalism.

Applicants must reside within one hour of Augusta and be available to work onsite every other Wednesday, with mostly remote duties. Strong customer service and clear communication are essential.

Qualifications

• Experience providing Tier 2 help desk support.
• Hands-on experience troubleshooting Windows OS.
• Experience with Office 365 administration.
• Experience using ticketing systems for incident tracking and resolution.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier 2 help desk support and resolve end-user issues.
• Diagnose and resolve Windows OS problems.
• Support Microsoft Office 365 applications.
• Log and track incidents in a ticketing system.
• Escalate complex issues when needed.
• Maintain accurate ticket documentation.

Skills

Windows operating systems

Microsoft Office 365

Help desk

Ticketing systems

Communication

Customer service

Job description

Hiring Dreams LLC in Augusta, Maine is seeking a qualified Tier 2 Help Desk Support Technician to provide technical support to State of Maine end users. The role focuses on Windows troubleshooting, Office 365 support, and handling help desk tickets with professionalism.

Applicants must reside within one hour of Augusta and be available to work onsite every other Wednesday, with mostly remote duties. Strong customer service and clear communication are essential.