Tier 2 Help Desk Engineer - On-Site DC/MD Support

Koniag Services, Inc.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Paid holidays

Three weeks paid time off

Job summary

Koniag Services, Inc. is seeking a Tier 2 Help Desk Engineer to provide technical support for government clients located in Washington, DC, and Cheltenham, MD. This role requires hands-on troubleshooting, installation, and technical guidance for desktop and portable computer systems.

The ideal candidate will have a strong background in IT with specific certifications such as CompTIA A+ or MCSE. A competitive compensation package including health benefits and paid time off is offered.

Qualifications

• U.S. citizenship and a criminal background check are required.
• 2+ years of experience administering desktop systems.
• Ability to diagnose and resolve hardware/software issues.

Responsibilities

• Serve as an escalation point for the Tier 1 Help Desk.
• Install and troubleshoot desktop and laptop computers.
• Provide technical support to agency users.

Skills

CompTIA A+ certification

Microsoft Certified Solutions Expert (MCSE)

Windows 10/Windows 11 administration

Troubleshooting desktop and portable computers

ServiceNow trouble-ticketing software

Effective verbal and written communication

Job description

Koniag Services, Inc. is seeking a Tier 2 Help Desk Engineer to provide technical support for government clients located in Washington, DC, and Cheltenham, MD. This role requires hands-on troubleshooting, installation, and technical guidance for desktop and portable computer systems.

The ideal candidate will have a strong background in IT with specific certifications such as CompTIA A+ or MCSE. A competitive compensation package including health benefits and paid time off is offered.