Tier 2 Field Services Technician

Vaco Recruiter Services; Little Rock (AR); Remote; USD 48,000 - 55,000; Full time

Job summary

Vaco Recruiter Services is seeking a Tier 2 Field Services Technician to operate independently in the field, troubleshoot complex issues, lead deployments, and serve as the onsite Corporate IT representative. This role requires extensive travel and responsiveness to critical deployments.

Travel is nationwide with most weeks Monday through Friday; all travel expenses are covered. Start ASAP and collaborate with cross‑functional teams to ensure successful project delivery.

Qualifications

• 3+ years of hands-on IT support, field services, or desktop support experience.
• Strong troubleshooting across hardware, Windows OS, networking, and Active Directory.
• Experience working independently in customer-facing environments.
• Ability to coordinate projects, manage priorities, and lead field efforts.
• Strong communication and customer service skills.
• Willingness to travel extensively and work across multiple locations.

Responsibilities

• Troubleshoot and resolve advanced hardware, software, OS, and network issues.
• Serve as the lead technical resource during onsite deployments and projects.
• Perform hardware repairs, upgrades, replacements, and migrations.
• Support Active Directory, endpoint devices, printers, peripherals, and local networks.
• Coordinate vendors, contractors, and third-party resources during projects.
• Conduct IT audits, asset inventory management, tagging, and lifecycle activities.
• Provide clear communication and status updates to facility leadership and Corporate IT.
• Document work, update ticketing systems, and maintain project records.
• Escalate complex issues while maintaining ownership through resolution.

Skills

Troubleshooting

Independent work

Customer-facing

Project coordination

Communication

Travel readiness

Tools

Active Directory

Windows OS

Networking

Ticketing systems

Job description

Tier 2 Field Services Technician

Location: Remote-Based (Preferred: Arkansas, South Carolina, Texas, or Georgia)

Type: 6-Month Contract-to-Hire

Compensation: $35-$40/hr (W2)

Travel: 75- 90% Travel Required

Start Date: ASAP

If you're the person everyone calls when a site has a problem that can't be fixed remotely, this could be a great fit.

We're looking for a Tier 2 Field Services Technician who can operate independently in the field, troubleshoot complex technical issues, lead deployments, and serve as the onsite representative for Corporate IT. This is much more than a standard desktop support role. You'll be trusted to make decisions, coordinate resources, and ensure critical projects and support activities are completed successfully.

Travel is currently nationwide, with most weeks involving travel Monday through Friday. Regional territories are expected to be established over time, reducing travel requirements in the future.

All travel expenses, including flights, hotels, mileage, and daily meal allowances, are covered.

What You'll Be Doing

• Troubleshoot and resolve advanced hardware, software, operating system, and network issues
• Serve as the lead technical resource during onsite deployments and infrastructure projects
• Perform hardware repairs, upgrades, replacements, and system migrations
• Support Active Directory, endpoint devices, printers, peripherals, and local network connectivity
• Coordinate vendors, contractors, and third-party resources during projects
• Conduct IT audits, asset inventory management, equipment tagging, and lifecycle activities
• Provide clear communication and status updates to facility leadership and Corporate IT
• Document work, update ticketing systems, and maintain accurate project records
• Escalate complex issues when necessary while maintaining ownership through resolution

What We're Looking For

• 3+ years of hands-on IT support, field services, or desktop support experience
• Strong troubleshooting skills across hardware, Windows operating systems, networking, and Active Directory
• Experience working independently in customer-facing environments
• Ability to coordinate projects, manage priorities, and lead work efforts in the field
• Strong communication and customer service skills
• Comfortable interacting with technical teams, site leadership, vendors, and end users
• Ability to travel extensively and work across multiple locations

Nice to Have

• CompTIA A+, Network+, Security+, or similar certifications
• ITIL knowledge or experience
• Experience supporting healthcare environments
• Server hardware experience
• Asset management and inventory control experience
• Vendor management or deployment leadership experience