Tier 2 Customer Support Specialist: Escalations & Solutions

White Label Storage; United States; On-site; USD 28,929 - 31,684; Full time

Job summary

A leading storage management company is seeking a Tier 2 Customer Specialist to address complex customer inquiries and support internal teams. The ideal candidate will have 2+ years of customer service experience and strong communication skills. Responsibilities include handling escalated issues and acting as a liaison between customers and property owners. This is an entry-level, full-time position based in the United States, offering opportunities to enhance customer experiences.

Qualifications

• 2+ years of experience in customer service, preferably in a contact center.
• Experience in storage management or related industries preferred.
• Strong verbal and written communication skills.
• Experience handling escalations.

Responsibilities

• Respond to escalated service issues with professionalism.
• Provide answers to internal support questions.
• Act as a liaison between tenants and property owners.
• Document all customer interactions accurately.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Multitasking

Attention to detail

Tools

CRM software

Aircall

Hubspot

StorEdge

Job description

A leading storage management company is seeking a Tier 2 Customer Specialist to address complex customer inquiries and support internal teams. The ideal candidate will have 2+ years of customer service experience and strong communication skills. Responsibilities include handling escalated issues and acting as a liaison between customers and property owners. This is an entry-level, full-time position based in the United States, offering opportunities to enhance customer experiences.