Tier 2 Escalations Specialist – Customer Care

Harte Hanks; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Group Health and Wellness

401 (k) plan with Company Match

Educational Assistance

Job summary

Harte Hanks is seeking a Tier 2 Customer Care Team Member to manage and resolve customer escalations professionally. This role requires effective communication, analytical skills, and the ability to multitask in a dynamic environment.

Team members will handle escalated customer issues, ensuring timely resolutions and proactive monitoring of customer interactions. Benefits include health insurance, educational assistance, and a 401(k) plan with immediate vesting.

Qualifications

• Ability to travel to and from the on-site location in Greenville, SC, for work.
• Some experience with customer interaction in environments like retail or call centers.
• Must pass all assessments, background, and drug screening.

Responsibilities

• Proactively manage and resolve customer escalations from various channels.
• Monitor communication channels and maintain accurate documentation.
• Respond to escalated claims and negotiate resolutions for customers.

Skills

Analytical thinking

Problem-solving skills

Excellent communication

Multitasking

Tools

Word

Excel

Teams

Outlook

Job description

Harte Hanks is seeking a Tier 2 Customer Care Team Member to manage and resolve customer escalations professionally. This role requires effective communication, analytical skills, and the ability to multitask in a dynamic environment.

Team members will handle escalated customer issues, ensuring timely resolutions and proactive monitoring of customer interactions. Benefits include health insurance, educational assistance, and a 401(k) plan with immediate vesting.