Tier 2/3 IT Support Technician

Burning Diode Technology Services; Central Point (OR); On-site; USD 37,000 - 80,000; Full time

Job summary

A leading technology services company is seeking an entry-level IT Support Technician in Central Point, Oregon. This role offers the opportunity to grow within the tech industry by providing support for various systems and managing projects. The ideal candidate will possess a strong foundation in customer service, technical troubleshooting, and a willingness to learn, with responsibilities encompassing maintaining Active Directory, assisting with server management, and stepping up for project support.

Qualifications

• AAS Degree in Computer Science or equivalent experience required.
• Solid understanding of Systems and Networks necessary for troubleshooting.
• Experience with helpdesk support for Windows, MacOS, and Linux.

Responsibilities

• Maintain Active Directory and Entra ID while providing system support.
• Troubleshoot and maintain servers and networks.
• Manage and assist in small and large projects.

Skills

Critical thinking

Active listening

Communication

Customer focused

Independence

Multitasking

Education

AAS Degree in Computer Science

Tools

ConnectWise Manage

ConnectWise RMM

ScreenConnect

Job description

1 week ago Be among the first 25 applicants

Burning Diode Technology Services provided pay range

This range is provided by Burning Diode Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$37,440.00/yr - $79,040.00/yr

Direct message the job poster from Burning Diode Technology Services

CEO and Resident Genius at Technology Holdings LLC, d.b.a Burning Diode and Outer Nebula

Burning Diode, a Technology Holdings, LLC brand, is currently seeking a positive, self-driven and passionate candidate to join our team!

Company Overview

Our attitude is to place an extreme emphasis on customer service, providing the best we can each day. Teamwork is equally important, as goals are not met individually; success is gained and celebrated as a team. We work hard and have fun doing so. You can expect to be challenged and pushed to advance your current skills, while building new strengths – aiding in your growth personally and professionally.

Job Description

This is a combined Tier 2/3 IT Support Technician position that will allow you to grow as a Tech professional while showcasing your extensive experience and skills.

• Maintain Active Directory and Entra ID
• Provide support for on-premise and cloud systems
• Server and network troubleshooting/installation/maintenance
• Action support requests and see them through to resolution
• Software installations and upgrades
• Work directly within ConnectWise Manage, ConnectWise RMM and ScreenConnect
• Manage small projects directly
• Assist project engineers with larger projects as needed

Requirements

• AAS Degree in Computer Science or equivalent experience
• Solid understanding of Systems and Networks
• Experience working with a PSA or comprehensive ticket/project management system
• Thorough understanding of Microsoft Windows Operating Systems
• Experience providing helpdesk level support of MacOS and Linux
• Critical thinking and active listening skills
• Ability to work well with clients and staff
• Aptitude to work independently and prioritize service requests
• Excellent communication skills, both verbal and written
• Customer focused attitude
• Ability to handle stress and multitask
• Ability and desire to learn new skills
• Occasional overtime and overnight shifts required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Medford, OR $70,000.00-$90,000.00 3 months ago

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