Support Engineer 4

Blueprint Technologies; United States; Remote; USD 78,000 - 82,000; Full time

Job summary

A leading technology solutions firm is seeking a Support Engineer 4 to join its team. In this remote role, you will deliver high-quality technical support for cloud services and on-premise systems, ensuring exceptional customer experiences while troubleshooting complex issues. Candidates should have a strong background in Azure and excellent problem-solving skills.

Benefits

Medical, dental, and vision coverage

Flexible Spending Account

401k program

Competitive PTO offerings

Parental Leave

Opportunities for professional growth and development

Qualifications

• Minimum 5 years of experience in technical customer service or IT administration.
• Minimum 3–4 years of experience with Azure and/or Microsoft 365.
• Strong experience with Microsoft Entra ID (Azure Active Directory).

Responsibilities

• Provide Tier 2/3 technical support for cloud services (Azure, M365) and on-premise infrastructure.
• Troubleshoot and resolve complex issues related to identity, networking, and authentication.
• Collaborate with internal teams to manage infrastructure, including remote systems.

Skills

Troubleshooting

Communication

Collaboration

Customer Service

Education

4-year technical degree or equivalent work experience

Tools

Jira

Job description

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking foraSupport Engineer 4 to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role, you will serve as a key technical resource supporting both enterprise and creative environments. You’ll be responsible for providing advanced troubleshooting, infrastructure support, and customer service across cloud platforms and on-premise systems. This role bridges Tier 1 and Tier 3 support, offering a unique opportunity to work in a dynamic, fast-paced environment with a high degree of autonomy and collaboration. You’ll interact with a variety of stakeholders, including technical teams, end users, and creative professionals, ensuring seamless IT operations and exceptional customer experiences.

Responsibilities:

• Provide Tier 2/3 technical support for cloud services (Azure, M365) and on-premise infrastructure.
• Troubleshoot and resolve complex issues related to identity, networking, and authentication.
• Support Microsoft Entra ID (Azure Active Directory) implementation and administration.
• Deliver end-user support for hardware, software, and application issues.
• Collaborate with internal teams to manage infrastructure, including remote systems, diagnostics, and asset management.
• Participate in customer support escalations, including callbacks and case resolution.
• Contribute to onboarding processes and long-term IT projects.
• Maintain documentation, knowledge bases, and internal wikis.
• Monitor system performance and ensure infrastructure security and efficiency.

Qualifications:

• Minimum 5 years of experience in technical customer service or IT administration.
• Minimum 3–4 years of experience with Azure and/or Microsoft 365.
• Strong experience with Microsoft Entra ID (Azure Active Directory).
• Proven ability to support both hardware and software in enterprise or creative environments.
• Excellent troubleshooting, communication, and collaboration skills.
• Experience with Windows/Linux systems, network diagnostics, and patch management.
• Ability to work independently and manage multiple priorities in a fast-paced setting.
• Strong customer service orientation with a proactive, problem-solving mindset.

Preferred Qualifications:

• 4-year technical degree or equivalent work experience.
• Professional certifications such as Microsoft Certified Systems Administrator (MCSA) or similar.
• Experience supporting creative industries (e.g., gaming, film, or media).
• Familiarity with Jira or similar ticketing systems.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $78,000 to $82,000 USD annually, with a midpoint of $80,000. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to:[e-mail]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote