Tier 1 Tech Support Specialist (Hybrid)

Landstar; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

401(k) match

Paid time off

Tuition assistance

Job summary

Landstar is seeking a Tier 1 Help Desk professional to provide technical assistance and customer support to agents, owner operators, employees, and customers for all supported applications. You will resolve tickets and guide users with clear, effective communication while maintaining service levels.

The role focuses on phone/email support, remote troubleshooting, and routing incidents to the appropriate teams, contributing to a high-volume, client-focused help desk environment at Landstar.

Qualifications

• High School Diploma or GED.
• 3 months of experience working with computers.
• 6 months of customer service/support experience.

Responsibilities

• Serve as first point of contact for customers seeking technical assistance over the phone or email.
• Resolve tickets and incidents by determining the best solution based on the issue and details provided by customers.
• Perform remote troubleshooting using diagnostic techniques and pertinent questions.
• Route incidents to the appropriate team for additional handling when necessary.
• Walk the customer through the problem-solving process.
• Record events, problems, and resolutions.

Skills

Customer service

Basic computer skills

Education

High School Diploma or GED

Job description

Landstar is seeking a Tier 1 Help Desk professional to provide technical assistance and customer support to agents, owner operators, employees, and customers for all supported applications. You will resolve tickets and guide users with clear, effective communication while maintaining service levels.

The role focuses on phone/email support, remote troubleshooting, and routing incidents to the appropriate teams, contributing to a high-volume, client-focused help desk environment at Landstar.