Customer Success Manager II - Small College

Hudl; Lincoln, Omaha (NE, NE); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Hudl seeks a Customer Success Manager II for Small College to support NCAA Division II and III partners across the United States. The role centers on renewals and account growth, with collaboration from two Account Executives to maximize ROI on Hudl subscriptions.

You will manage a portfolio of colleges and conferences, build strong client relationships, and lead renewal discussions and upsell opportunities, with in-office days in Lincoln or Omaha, NE as needed.

Qualifications

• Experience in customer success or account management is preferred.
• Proven ability to manage renewals and drive customer value.
• Strong communication and relationship-building skills.

Responsibilities

• Develop strong customer relationships and maximize satisfaction across accounts.
• Be involved in all aspects of support and account management; educate customers and engage in commercial activities.
• Work toward quarterly and yearly renewal and engagement targets; run meetings to identify upsell opportunities.

Skills

Customer relationships

Account management

Renewals

Upselling

Job description

Customer Success Manager II - Small College

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the Top 100 Inspiring Workplaces .

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Your Role

We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NCAA Division II and Division III level. In this role you’ll work with schools and conferences across the United States working directly with coaches, athletic directors, and commissioners within your territory, while collaborating with two Account Executives. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

Location

Time spent collaborating with other teammates in-office will be an integral part of your work. This role is open to candidates based in Lincoln or Omaha, NE and requires 3 days in the Lincoln office per week.

Must-Haves

• Experienced. You