Tier 1 Support Specialist

VC5 Consulting; Hempstead (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT consulting firm in Hempstead, Texas, is seeking a dedicated Tier 1 Support Specialist to provide essential on-site technical support. The role involves managing user accounts, troubleshooting, and assisting with Office 365 administration. Candidates should have at least 1 year of IT support experience and be skilled in Active Directory. This full-time position offers a chance to work closely with experienced IT professionals.

Qualifications

• Minimum of 1 year of experience in a formal IT help desk or support role.
• Proven hands-on experience with Active Directory user and group administration.
• Familiarity with routine administrative tasks within an Office 365 environment.

Responsibilities

• Provide daily, on-site technical support and troubleshooting for end-users.
• Manage user accounts and access permissions within Active Directory.
• Assist with basic administration tasks related to Office 365.

Skills

Technical support

Active Directory administration

Office 365 familiarity

Problem-solving

Job description

We are seeking a dedicated Tier 1 Support Specialist to join an essential in-house IT team in the Hempstead, Texas area. This is a fantastic opportunity to work alongside an experienced IT professional who is committed to providing cross-training and mentorship. You will be a critical part of the department, ensuring smooth daily operations and supporting a diverse group of users. If you have foundational IT support skills and are looking for a role with high visibility and direct impact, we encourage you to apply.

Responsibilities

• Provide daily, on-site technical support and troubleshooting for end-users across the organization.
• Manage user accounts and access permissions within Active Directory and other essential systems.
• Assist with basic administration tasks related to Office 365 and domain infrastructure.

Qualifications

• Minimum of 1 year of experience in a formal IT help desk or support role.
• Proven hands-on experience with Active Directory user and group administration.
• Familiarity with routine administrative tasks within an Office 365 environment.
• Demonstrable understanding of basic domain principles and network connectivity.
• Ability to work on-site full-time (8 AM - 5 PM) in the Hempstead, Texas area.

Secure your next career move by providing essential, full-time on-site IT support for a stable and growing organization.