Tier 1 Service Desk Tech (Contract through 2026)

Brooksource; Arizona; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Paid time off

Sick time

Holidays

EAP services

Job summary

Brooksource in the United States is seeking a Tier 1 Service Desk Contractor to provide first-level end-user support for applications, endpoints, and infrastructure. You will troubleshoot issues, fulfill service requests, document interactions, and coordinate incident resolution with IT resources.

The role emphasizes clear communication to non-technical users and hands-on diagnostic work. You will handle remote and on-site requests as part of a fast-paced service desk, with contract through 2026

Qualifications

• High School Diploma or GED required.
• Experience supporting and troubleshooting modern IT endpoint hardware and software.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Respond to incoming support interactions via phone.
• Fulfill incoming service requests.
• Diagnose and troubleshoot issues involving endpoint hardware, applications, and software.
• Accurately document support interactions and resolutions using an ITSM tool.
• Escalate incidents appropriately and monitor resolution progress.
• Keep the Service Desk team and management informed of issues.
• Research issues using ITSM resources and knowledge bases.
• Continuously improve call handling and end-user experience.
• Perform other related duties as assigned.

Skills

IT support

Endpoint troubleshooting

Technical communication

Education

High School Diploma or GED

Job description

Brooksource in the United States is seeking a Tier 1 Service Desk Contractor to provide first-level end-user support for applications, endpoints, and infrastructure. You will troubleshoot issues, fulfill service requests, document interactions, and coordinate incident resolution with IT resources.

The role emphasizes clear communication to non-technical users and hands-on diagnostic work. You will handle remote and on-site requests as part of a fast-paced service desk, with contract through 2026