Tier 1 Provisioning & Hardware Return Engineer

Spectrotel; Freehold (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Spectrotel is seeking a hands-on, in-person role at our Freehold, NJ warehouse to support Services Delivery and NOC in the disconnect and RMA process for Managed Services equipment.

You will diagnose, troubleshoot, and repair returned networking hardware, coordinate with Service Delivery and PM teams, and ensure devices are clean and presentable for customers. This role provides growth in networking technologies and exposure to a range of vendor hardware used in Spectrotel’s managed services.

Qualifications

• 1 year of experience with Cisco IOS/CLI on ISR and Catalyst.
• Experience with IP phones: Polycom, Yealink, Mitel.
• Understanding VLAN tagging and subnetting.
• Experience with FTP, TFTP, HTTPS, and Console configurations.

Responsibilities

• Process managed services disconnect orders.
• Set expectations with the customer for processing disconnect orders.
• Hardware RMA process and testing of returned equipment.
• Coordinate with Service Delivery and Project Management teams to meet timelines.
• Manage vendor portals and device refurbishment methods.

Skills

Cisco IOS/CLI

IP Phones

VLAN tagging

OSI 1-4

Subnetting

Disconnect queue mgmt

FTP/TFTP/HTTPS/Console

Legacy PSTN

Education

CCNA Certification

Fortinet NSE Certification

Security Certification

Microsoft Visio

Tools

Meraki

Cradlepoint

Visio

Job description

Spectrotel is seeking a hands-on, in-person role at our Freehold, NJ warehouse to support Services Delivery and NOC in the disconnect and RMA process for Managed Services equipment.

You will diagnose, troubleshoot, and repair returned networking hardware, coordinate with Service Delivery and PM teams, and ensure devices are clean and presentable for customers. This role provides growth in networking technologies and exposure to a range of vendor hardware used in Spectrotel’s managed services.