Data Provisioning/De-Provisioning Technician

Mindlance; Anniston (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

A recruiting company is seeking a qualified individual to support business and corporate network tasks. Responsibilities include managing support queues, developing effective IP design deployment processes, and coordinating responsibilities among team members. Ideal candidates will have 1-2 years of experience with TCP/IP and Ethernet technologies, strong customer service skills, and the ability to multitask. A CCNA certification is preferred. This role requires flexibility in working hours including weekends if needed.

Qualifications

• 1-2 years of industry experience with TCP/IP and Ethernet technology.
• Strong knowledge of field installation of routers and switches.
• Solid organization and time management skills.

Responsibilities

• Support day to day tasks of business and Corporate network.
• Develop and evaluate processes for IP design deployment.
• Manage ticket queues and assist with technical questions.

Skills

TCP/IP knowledge

Ethernet technology understanding

Router and switch installation

Customer service skills

Decision-making ability

Multitasking

Education

CCNA Certification

Job description

• Contract

Company Description

Mindlance is a national recruiting company which partners with many
of the leading employers across the country. Feel free to check us out
at http://www.mindlance.com.

Job Description

• Support day to day tasks of business, Internal Management Networks, and Corporate network.
• Develop and evaluate processes to ensure effectiveness of IP design deployment and decommissioning.
• Develop and publish standards for network configuration, including routing architecture, physical configuration and de-configuration standards, and inter- and intra- POP topology.
• Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support.
• Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution.
• Assist with technical questions/resolutions from other Client Business colleagues.
• Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed
• Assess problems, research alternatives, and pursue acceptable solutions while remaining within Company guidelines.
• Completes all non-complex Provisioning and De-Provisioning (Disconnect) orders across the footprint.

Qualifications

• 1-2 years of industry experience with TCP/IP and Ethernet technology
• Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network
• Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.)
• Must be innovative, able to set/change priorities and use available resources to meet the needs of Client Business and our client.
• Possesses a strong working knowledge of the provisioning/de-provisioning processes and overall work flow throughout the service implementation process.
• Solid organization and time management skills
• Excellent customer service skills and desire to provide quality service and response to clients.
• Must have the ability to make quick effective decisions that have a significant impact on Client Business clients
• Ability to multitask and navigate between divergent systems and task types.
• Must be willing to work overtime, including weekends, as the work load requires.
• CCNA Certification preferred.

Additional Information

Thanks & Regards
Praveen K. Paila
470-202-1117