Tier 1 Help Desk - Top Secret Federal IT Support (Entry)

Cathexisfederal; Pocatello (ID); On-site; USD 48,960 - 59,840; Full time

Benefits offered by this job

Performance Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Paid Time Off

11 Federal Holidays

Parental Leave

Commute Benefits

Short Term & Long Term Disability

Training & Development

Wellness Program

Community Outreach Initiatives

Job summary

Cathexisfederal is seeking a dynamic Entry Level Tier 1 Help Desk Specialist in Pocatello, ID. This role involves supporting a federal technical support team, ensuring high-quality assistance to approximately 50,000 users.

Candidates should have a Top Secret Clearance, be adaptable, and preferably possess a Bachelor's Degree. The position offers competitive pay of $54,400 annually along with various benefits including medical insurance and performance bonuses.

Qualifications

• Active Top Secret Clearance is required.
• Ability to work in a 24/7 environment with flexibility.
• 0-4 years of experience in Call Center, Customer Service, or Help Desk.

Responsibilities

• Provide IT support to all customers.
• Receive and triage customer IT queries.
• Resolve trouble tickets and provide desktop software assistance.

Skills

Interpersonal skills

Service-oriented communication

Adaptability to new skills

Education

Bachelor's Degree or equivalent experience

Job description

Cathexisfederal is seeking a dynamic Entry Level Tier 1 Help Desk Specialist in Pocatello, ID. This role involves supporting a federal technical support team, ensuring high-quality assistance to approximately 50,000 users.

Candidates should have a Top Secret Clearance, be adaptable, and preferably possess a Bachelor's Degree. The position offers competitive pay of $54,400 annually along with various benefits including medical insurance and performance bonuses.