Tier 1 IT Help Desk | Fast Troubleshooting & Support

ATC; Dimondale (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

ATC in Dimondale, MI is seeking an IT Helpdesk Technician to deliver Tier 1 support for State of Michigan employees and partners. You will log, track, and monitor requests, perform initial diagnosis, and determine escalation needs to restore operations quickly.

Responsibilities include documenting resolutions in Remedy, assisting with hardware and software issues, and attending policy trainings as required. This on-site role supports a fast-paced IT environment.

Qualifications

• 2-3+ years of Tier 1 IT Helpdesk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate’s degree (IT Related).

Responsibilities

• Log, track, and monitor all requests in the ticketing system.
• Provide initial diagnosis and determine escalation needs.
• Resolve routine issues and assist with hardware/software maintenance.
• Document all resolutions in the Remedy system per guidelines.
• Attend policy and procedure trainings as required.
• Coordinate with hardware vendors for maintenance where needed.

Skills

Tier 1 Helpdesk

Service Administration

IT Troubleshooting

Education

Associate’s degree (IT Related)

Job description

ATC in Dimondale, MI is seeking an IT Helpdesk Technician to deliver Tier 1 support for State of Michigan employees and partners. You will log, track, and monitor requests, perform initial diagnosis, and determine escalation needs to restore operations quickly.

Responsibilities include documenting resolutions in Remedy, assisting with hardware and software issues, and attending policy trainings as required. This on-site role supports a fast-paced IT environment.