IT Help Desk Specialist - Fast, Proactive Support

FastTek Global; Dimondale (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

PTO

Disability Insurance

Life Insurance

401(k) match

Job summary

FastTek Global in Dimondale, Michigan, is seeking an IT Helpdesk professional to log, track, and resolve technical requests for employees and partners. You will diagnose issues, escalate where needed, and document resolutions in our Remedy system.

The role requires 2–3+ years in IT Helpdesk, Service Administration, and IT troubleshooting, with an Associate's degree in IT. Preferred certifications and Motorola experience are a plus.

Qualifications

• 2-3+ years of Tier 1 IT Helpdesk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate's degree (IT Related).
• Preferred: IT Certifications (A+, CISCO Routing, Security+).
• Preferred: IT-related first responder experience (using Motorola).
• Preferred: Military radio field experience.

Responsibilities

• Log, track, and monitor all requests; fulfill pre-defined services.
• Log requests via phone or email into ticketing system.
• Escalate to appropriate parties when necessary.
• Maintain metrics such as SLA, availability, and After Call Work.
• Provide technical support and problem resolution for various issues.
• Document resolutions in the Remedy system.
• Attend trainings and update policies as required.
• Coordinate with hardware vendors for maintenance.

Skills

IT Helpdesk

Service Administration

IT Troubleshooting

Education

Associate's degree (IT Related)

Tools

Remedy ticketing system

Motorola devices

Job description

FastTek Global in Dimondale, Michigan, is seeking an IT Helpdesk professional to log, track, and resolve technical requests for employees and partners. You will diagnose issues, escalate where needed, and document resolutions in our Remedy system.

The role requires 2–3+ years in IT Helpdesk, Service Administration, and IT troubleshooting, with an Associate's degree in IT. Preferred certifications and Motorola experience are a plus.