Tier 1 IT Help Desk Analyst – Windows & M365

Premium Guardorporated; Albion (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Premium Guardorporated in Albion, IL is seeking a System Support Analyst I to provide Tier 1 technical support across corporate, distribution, warehouse, and manufacturing environments. You will troubleshoot hardware, software, Microsoft 365, mobile devices, printers, and user accounts, and document incidents.

You’ll work with IT teams, support onboarding/offboarding, manage devices, and assist with security practices and basic networking. Full-time, days shift, $50,000–$60,000 annually.

Qualifications

• Associate degree or relevant experience.
• 1-3 years Help Desk or desktop support experience.
• Experience with Windows and Microsoft 365 (Outlook/Teams/OneDrive/SharePoint).
• Strong customer service, communication, troubleshooting and documentation.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).

Responsibilities

• Provide Tier 1 support for Windows workstations, Microsoft 365, mobile devices, printers, peripherals, VPN, networking, and business applications.
• Document and resolve incidents via IT ticketing system, phone, email, remote, and in-person support.
• Escalate complex issues to Tier 2/3 and maintain communication through resolution.
• Assist with onboarding/offboarding: account setup, access, equipment deployment, deactivation.
• Configure and deploy laptops/desktops/mobile devices/printers and related equipment.
• Assist with password resets, access requests, software installs, updates, and device refreshes.
• Maintain accurate IT asset and equipment records.
• Support Microsoft Teams and conference room technology.
• Follow cybersecurity policies, identity verification, and information security requirements.
• Assist with MFA, endpoint security, patch compliance and other security initiatives.
• Identify and report phishing or unusual activity.
• Educate users on technology and self-service resources.
• Assist with deployments, upgrades, moves, maintenance, and IT projects.
• Coordinate with IT teams, vendors, and service providers.

Skills

Windows

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

TCP/IP

DNS

DHCP

Wi-Fi

VPN

Customer service

Troubleshooting

Documentation

Education

Associate degree in Information Technology or related field

Tools

Active Directory

Microsoft Entra ID

Ticketing systems

Remote support tools

VPN management

Endpoint management

Office 365 admin

ERP/enterprise apps

Job description

Premium Guardorporated in Albion, IL is seeking a System Support Analyst I to provide Tier 1 technical support across corporate, distribution, warehouse, and manufacturing environments. You will troubleshoot hardware, software, Microsoft 365, mobile devices, printers, and user accounts, and document incidents.

You’ll work with IT teams, support onboarding/offboarding, manage devices, and assist with security practices and basic networking. Full-time, days shift, $50,000–$60,000 annually.