Tier 1 Help Desk Technician - Secret-Clearance Eligible

Dark Wolf Solutions, LLC

Ogden (UT)

On-site

USD 60,000 - 90,000

Full time

11 days ago

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Job summary

Dark Wolf Solutions, LLC seeks a Help Desk Technician to support onboarding and Tier 1 end-user troubleshooting across our internal platforms. This on-site role is based in Ogden, Utah and requires a US citizen with an active Secret clearance (Top Secret preferred).

Responsibilities include onboarding, basic software/hardware troubleshooting, ticket routing, and knowledge-base article creation. A strong customer-service mindset and teamwork are essential for success in this role.

Qualifications

2+ years in technical support or related IT role.
High School Diploma required; IT degree preferred.
DoD 8140 / 8570 IAT CSSP Certification required before hire (CEH, Security+, GCIH, CySA+ or equivalent).
Foundational understanding of troubleshooting on Windows and macOS.
Exposure to IT ticketing systems (Jira Service Management, ServiceNow).
Hands-on exposure to platform administration and user access management.
Foundational networking knowledge and diagnostics.
Ability to follow technical guidance and deliver high-quality customer service.
Ability to draft and maintain knowledge base articles.
Must be a US Citizen with active Secret clearance (Top Secret preferred).

Responsibilities

Onboard new users onto platforms and internal systems under supervision.
Perform basic troubleshooting for software, hardware, and account access issues.
Document, track, and route user issues using IT ticketing systems.
Gain hands-on experience with access management, platform administration, and diagnostics.
Create and maintain knowledge base articles for end-user questions.